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In manufacturing/business, a measure of excellence of being free from defects, deficiencies and significant variations. It is brought about by strict & consistent commitment to certain standards that achieve uniformity of a product in order to satisfy specific customer or user requirements.
For example, if an automobile company finds a defect in one of their cars & makes a product recall, customer reliability & production will decrease because trust will be lost in the car's quality.
ISO 9000 standard defines the quality as "Degree to which a set of inherent characteristics fulfills requirements." The standard defines requirement as need or expectation.
MSTC is providing professional services for certification of:
& many other standards
