Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Intact Teams (entire departments, project teams, functional units)
• Teams experiencing conflict or communication breakdowns
• New or recently restructured teams
• Leaders seeking to rapidly increase team performance

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this workshop, participants will be able to:

• Cultivate a foundational environment of vulnerability-based trust among team members.
• Master techniques for engaging in productive conflict and healthy debate.
• Develop shared team norms and communication protocols for efficiency.
• Drive collective accountability by defining clear roles and measurable team outcomes.
• Utilize structured problem-solving methods as a cohesive unit.
• Create a clear, executable Team Action Plan for sustained cohesion and performance.

DAY 1

Trust and Psychological Safety

• Welcome and introduction
• Pre-test
• Defining the stages of team development and dysfunction
• Experiential activities designed to build personal knowledge and vulnerability
• Establishing the concept of Psychological Safety and why it is critical
• Developing and committing to shared team norms and values

DAY 2

Mastering Productive Conflict

• Identifying personal conflict styles (assessment and discussion)
• The difference between task conflict (good) and relationship conflict (bad)
• Techniques for initiating and facilitating healthy debate
• Activity: Discussing a tough, polarizing business issue with new conflict norms

DAY 3

Commitment and Accountability

• Decision-making models: Consensus, consultation, and clarity after debate
• Achieving true Commitment even when individuals disagree
• Defining and driving Collective Accountability
• Role clarity and process mapping to eliminate ownership ambiguity

DAY 4

Focus on Collective Results

• Reviewing the team’s key purpose and highest priority goals
• Identifying "Team Metrics" that drive collective success (not just individual success)
• Overcoming individual status or ego to prioritize team results
• Structured problem-solving simulation as a cohesive team

DAY 5

Action Planning and Sustainability

• Developing the final Team Action Plan for 90-day follow-up
• Defining the leader's role in maintaining the new team standard
• Commitment to continuous improvement (team retrospective structure)
• Post-test
• Certificate ceremony