Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Managers and Supervisors seeking to advance their careers
• High-performing individual contributors preparing for management
• Leaders of mid-size teams and departments
• Professionals needing to manage cross-functional projects

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Apply strategic thinking to link team activities to broader organizational goals.
• Utilize situational leadership to tailor their approach to different team members.
• Master the process of delegation, coaching, and developmental feedback.
• Enhance their emotional intelligence to build trust and manage conflict effectively.
• Implement systems for personal time management and prioritization to model efficiency.
• Lead and motivate diverse teams to achieve collective, measurable results.

DAY 1

The Strategic Manager/Supervisor

• Welcome and introduction
• Pre-test
• The shift to strategic oversight: Moving beyond daily tasks
• Defining personal leadership philosophy and core values
• Setting and cascading clear, aligned team goals (OKR/SMART)
• Understanding organizational culture and navigating politics

DAY 2

Leading People: Motivation and Coaching

• Applying models of motivation to drive intrinsic engagement
• Mastering the GROW model for coaching conversations
• Effective delegation: Ensuring clarity, authority, and accountability
• Techniques for recognizing and celebrating success

DAY 3

Managing Performance and Conflict

• The continuous feedback process and conducting formal reviews
• Addressing and correcting poor performance constructively and legally
• Introduction to team dynamics and the drivers of conflict
• Practical skills for conflict resolution and mediation

DAY 4

Influence, Communication, and Presentation

• Techniques for influencing peers and senior management without formal authority
• Structured communication for clarity and persuasion
• Leading productive and efficient team and cross-functional meetings
• Developing and delivering a concise business update presentation

DAY 5

Operational Excellence and Personal Mastery

• Time management and prioritization for the manager (Eisenhower Matrix)
• Managing operational risks and identifying process improvements
• Developing a continuous learning and leadership action plan
• Post-test
• Certificate ceremony