Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Team Leaders and Supervisors
• Department and Functional Managers
• Project Managers overseeing dedicated teams
• Anyone responsible for the performance and well-being of direct reports

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Apply situational leadership models to adapt their style to the readiness of team members.
• Utilize motivational theories (e.g., Pink, Herzberg) to enhance intrinsic engagement and ownership.
• Master the art of effective delegation and coaching for performance and development.
• Lead with emotional intelligence to manage team dynamics and conflict.
• Conduct structured, objective performance reviews and feedback sessions.
• Foster a positive, collaborative, and accountable team culture.

DAY 1

Foundations of Team Leadership

• Welcome and introduction
• Pre-test
• The leader vs. manager debate: Integrating both roles
• Defining team purpose, values, and norms
• Self-assessment: Understanding personal leadership style and impact
• The importance of building trust and psychological safety

DAY 2

Mastering Motivation and Engagement

• Intrinsic vs. extrinsic motivators and how to use them
• Key motivational theories (Herzberg's Two-Factor, Pink's Autonomy-Mastery-Purpose)
• Techniques for recognizing and rewarding performance effectively
• Conducting effective one-on-ones that drive engagement

DAY 3

Managing Performance and Development

• The four stages of the performance management cycle
• Effective delegation: Matching tasks to skills and providing support
• Coaching for success: Utilizing the GROW model
• Addressing poor performance and utilizing the feedback model (SBI)

DAY 4

Team Dynamics and Conflict Management

• Understanding team development stages (Tuckman's model)
• Leading with emotional intelligence to manage complex team dynamics
• Principles of effective conflict resolution and mediation
• Leveraging team diversity for creative problem-solving

DAY 5

Leading Change and Sustainability

• Leading the team through periods of change and uncertainty
• Creating a high-accountability team culture
• Developing an action plan for sustained team development
• Post-test
• Certificate ceremony