Course Details

This course is appropriate for a wide range of professionals but not limited to:

• New Managers, Supervisors, and Team Leads
• Experienced Professionals transitioning into a management role
• Project Leads and Functional Coordinators
• Managers needing a structured review of core competencies

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Apply the cycle of effective goal setting, delegation, and accountability.
• Utilize foundational techniques for providing constructive and motivating feedback.
• Master basic principles of conflict resolution and managing difficult workplace situations.
• Implement a system for effective time management and task prioritization for themselves and their team.
• Understand and apply key models of employee motivation and engagement.
• Run and lead productive and efficient meetings with clear outcomes.

DAY 1

The Role and Responsibility of the Manager

• Welcome and introduction
• Pre-test
• The transition from individual contributor to manager: New identity and challenges
• Defining personal leadership style and values
• Setting SMART goals and connecting team work to organizational strategy
• Ethical and professional standards for managers

DAY 2

Communication and Interpersonal Skills

• Mastering the four keys to clear verbal communication
• Active listening and effective questioning techniques
• Structuring and running effective, outcome-driven meetings
• Written communication (email, briefs) best practices

DAY 3

Performance Management and Feedback

• The continuous performance cycle: Planning, monitoring, reviewing, rewarding
• The art of delegation: Matching tasks to talent and ensuring follow-up
• Delivering effective, behavioral-based constructive feedback
• Basic coaching for performance improvement

DAY 4

Motivation, Team Dynamics, and Conflict

• Key motivational theories (Herzberg, Maslow) applied to the modern workplace
• Techniques for building a high-engagement team culture
• Introduction to basic conflict resolution and mediation skills
• Managing difficult conversations and employee discipline

DAY 5

Planning, Time Management, and Personal Action

• Prioritization techniques (Eisenhower Matrix, ABC analysis)
• Managing interruptions and protecting focus time
• Developing a personal managerial action plan and continuous learning commitment
• Post-test
• Certificate ceremony