Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Managers and Individual Contributors with high collaboration requirements
• Professionals struggling to meet deadlines due to miscommunication
• Administrative and Executive Assistants
• Anyone needing to manage multiple demands from different stakeholders

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Establish a consistent, reliable task prioritization system to manage competing deadlines.
• Utilize assertive communication to negotiate realistic timelines and push back effectively on non-urgent demands.
• Identify and implement strategies to prevent communication-related time waste (e.g., vague requests, unnecessary meetings).
• Create a personalized workflow system for organizing documents, emails, and information.
• Apply the Pareto Principle to focus communication and time on the highest-value activities.
• Structure and run highly efficient and brief meetings.

DAY 1

Time Mastery and Planning

• Welcome and introduction
• Pre-test
• Analyzing time usage and identifying personal productivity peaks
• Setting effective goals and breaking them into manageable tasks
• The Eisenhower Matrix for daily and weekly prioritization
• Introduction to personal organization and digital filing systems

DAY 2

Workflow and Distraction Control

• Strategies for minimizing interruptions and maintaining focus (Deep Work)
• Managing email and digital communication overload
• Batching tasks and grouping similar activities for efficiency
• Overcoming procrastination and building momentum

DAY 3

Assertive Communication and Boundaries

• Differentiating between passive, aggressive, and assertive communication
• Techniques for saying 'No' professionally and negotiating realistic deadlines
• Communicating expectations clearly when delegating tasks
• Setting and defending time and focus boundaries

DAY 4

Communication for Efficiency

• Writing concise, unambiguous emails and reports (The 5-Sentence Rule)
• Mastering brief, high-impact verbal communication
• Running and attending only essential meetings (The 15-Minute Meeting Rule)
• Using communication tools (Slack, Teams) effectively to reduce email volume

DAY 5

Integration and Sustainable Practices

• Role-playing: Assertive communication practice in high-pressure scenarios
• Creating a personalized time/communication workflow chart
• Review of digital tools for synchronization and planning
• Post-test
• Certificate ceremony