Course Details

This course is appropriate for a wide range of professionals but not limited to:

• All Business Professionals seeking to improve clarity and influence
• Analysts and Technical Staff who present data
• Sales, Marketing, and Customer-facing personnel
• Project Managers needing to communicate status and risk

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Structure and deliver persuasive, audience-centric presentations with confidence.
• Write clear, concise, and professional emails, reports, and proposals.
• Utilize active listening and questioning techniques to minimize misunderstandings.
• Adapt their communication style effectively for different stakeholders (e.g., technical vs. executive).
• Master the use of visual aids and data visualization to support their message.
• Effectively manage Q&A sessions and handle difficult or challenging questions.

DAY 1

Foundations of Business Communication

• Welcome and introduction
• Pre-test
• Understanding the communication model and overcoming noise
• Defining your purpose, audience, and key takeaway message
• Mastering the 4-part structure for clear verbal communication
• Introduction to advanced active listening techniques

DAY 2

Professional Written Communication

• Writing clear, concise, and actionable professional emails
• Structuring reports and proposals using an 'executive summary first' approach
• Grammar, tone, and proofreading best practices
• Communicating clearly across virtual teams and platforms

DAY 3

Structuring a Compelling Presentation

• Analyzing the audience and tailoring the content to their needs
• The "Power of Three" and logical structuring methods (Monroe's Motivated Sequence)
• Techniques for creating a powerful opening and a memorable close
• Effective data storytelling: Using numbers to drive emotion and action

DAY 4

Delivery and Visual Aids

• Mastering body language, voice projection, and stage presence
• Designing visual aids (slides) that are clean, simple, and impactful
• Tips for managing anxiety and maximizing confidence during delivery
• The importance of rehearsal and self-critique

DAY 5

Integration, Practice, and Q&A Management

• Handling difficult questions and managing hostile Q&A sessions
• Full-day individual presentation practice and feedback sessions
• Developing a personal communication improvement plan
• Post-test
• Certificate ceremony