Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Newly appointed Supervisors and Team Leaders
• Experienced professionals preparing for their first management role
• Managers needing a refresher on foundational skills
• Project Leads and Coordinators

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Master the art of effective delegation that drives accountability and employee growth.
• Apply consistent methods for setting clear performance expectations and goals.
• Provide timely, constructive, and balanced feedback and conduct basic performance reviews.
• Utilize fundamental techniques for motivating and engaging diverse direct reports.
• Manage basic discipline, conflict, and difficult employee behaviors professionally.
• Transition successfully from a peer to a leader within a team.

DAY 1

The Transition to Management

• Welcome and introduction
• Pre-test
• The shift from 'doing' to 'leading': New roles and responsibilities
• Defining your leadership style and managing former peers
• Setting clear, measurable, and motivating goals (SMART)
• Ethical and legal responsibilities of a supervisor

DAY 2

Mastering Communication and Delegation

• Techniques for clear, confident verbal and written communication
• The five steps of effective delegation and matching tasks to skills
• Active listening and asking clarifying questions
• Running productive team meetings and daily check-ins

DAY 3

Performance and Feedback Management

• The continuous performance management cycle
• How to give effective, behavioral-based constructive feedback
• Coaching for improvement: Addressing minor performance gaps
• Documenting performance issues and preparing for formal reviews

DAY 4

Motivation and Team Engagement

• Key theories of motivation (e.g., Herzberg, Maslow) and practical application
• Recognizing and rewarding good performance effectively (both financial and non-financial)
• Techniques for building a positive, engaging team culture
• Basic conflict resolution and handling minor disputes

DAY 5

Time, Stress, and Action Planning

• Managing supervisory time and prioritizing competing demands
• Effective self-management and mitigating personal stress
• Developing a personal managerial transition plan
• Post-test
• Certificate ceremony