Course Details

This course is appropriate for a wide range of professionals but not limited to:

• All Professionals who frequently communicate with clients or colleagues
• New Managers and Supervisors
• Sales and Customer Service Representatives
• Technical specialists who need to present complex ideas

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants will be able to:

• Apply structured techniques for clear, concise written and verbal communication.
• Master the fundamental stages of the negotiation process to achieve mutually beneficial outcomes.
• Develop and deliver a structured, compelling business presentation with confidence.
• Utilize active listening and questioning to understand and address underlying needs.
• Effectively manage conflict and disagreement during team meetings and negotiations.
• Adapt their communication style for different audiences and contexts.

DAY 1

Foundations of Clear Communication

• Welcome and introduction
• Pre-test
• The communication process: Senders, receivers, and barriers
• Mastering verbal communication: Tone, volume, and clarity
• Techniques for active listening and clarifying questions
• Giving and receiving constructive feedback

DAY 2

Professional Writing and Meeting Management

• Structuring effective emails, reports, and proposals (written communication)
• Running productive meetings: Agenda setting, time management, and follow-up
• Facilitating group discussions and managing difficult group dynamics
• Adapting communication style using behavioral models (e.g., DISC)

DAY 3

Core Negotiation Skills

• Introduction to negotiation: Distributive vs. Integrative approaches
• Preparing for a negotiation: Defining ZOPA, BATNA, and targets
• The four phases of negotiation: Preparation, opening, exploration, and closure
• Techniques for handling tough tactics and making strategic concessions

DAY 4

Essential Presentation Skills

• Structuring a presentation: The opening, body, and compelling close
• Designing visuals that enhance, not distract (PowerPoint/Keynote)
• Managing nervousness and developing confident delivery skills
• Handling audience questions and engaging different learning styles

DAY 5

Integration and Practice

• Negotiation role-playing and debrief
• Individual or small-group presentation practice and critique
• Developing a personal communication and skill improvement plan
• Post-test
• Certificate ceremony