Course Details

This course is appropriate for a wide range of professionals but not limited to:

• First-line Supervisors and Team Leaders
• Department Managers and Functional Heads
• Newly appointed managers needing a foundational toolkit
• HR Managers involved in performance system design

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants will be able to:

• Apply the GROW model effectively to performance and development coaching.
• Conduct fair, balanced, and legally compliant performance appraisals.
• Implement basic control mechanisms (budget, process, quality) to ensure operational standards are met.
• Utilize intrinsic and extrinsic factors to motivate diverse team members (e.g., Herzberg, McClelland).
• Structure effective conversations that link appraisal outcomes to coaching action plans.
• Delegate tasks with clear control points and accountability checks.

DAY 1

Foundations: The Interplay of Management Functions

• Welcome and introduction
• Pre-test
• Overview of the four core functions: Coaching, Appraising, Controlling, Motivating
• Setting the stage: Goal alignment and role clarity
• Introduction to effective delegation and responsibility assignment
• The leader as a catalyst for performance

DAY 2

Coaching for Performance

• Mastering the GROW model for structured coaching
• The difference between coaching, counseling, and managing
• Techniques for active listening and asking diagnostic questions
• Practicing coaching scenarios for common performance gaps

DAY 3

Appraising and Performance Management

• Principles of fair and objective performance appraisal
• Techniques for continuous feedback and documentation
• Conducting effective appraisal meetings and handling difficult conversations
• Linking appraisal results to development plans and reward systems

DAY 4

Controlling and Motivation

• Introduction to managerial control systems (feed-forward, concurrent, feedback)
• Establishing Key Performance Indicators (KPIs) and quality standards
• Theories of motivation (Maslow, Herzberg, Expectancy Theory) and their application
• Creating a high-engagement work environment through intrinsic motivators

DAY 5

Integration and Synthesis

• The 'Full Circle' approach: Linking coaching to motivation and control
• Simulation: Conducting an integrated coaching and appraisal session
• Developing an action plan to implement the toolkit
• Post-test
• Certificate ceremony