Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Managers and Supervisors at all levels
• HR and Talent Development Specialists
• Senior employees tasked with guiding new hires or high-potentials
• Anyone seeking to improve team performance through development

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants will be able to:

• Distinguish clearly between the roles and appropriate application of coaching vs. mentoring.
• Master the GROW coaching model (Goal, Reality, Options, Will) and structure effective coaching conversations.
• Utilize powerful, open-ended questions to facilitate self-discovery and insight in others.
• Develop a formal mentoring program that supports career growth and knowledge transfer.
• Provide timely, balanced, and constructive feedback that drives behavioral change.
• Foster a coaching culture that promotes employee ownership and continuous improvement.

DAY 1

Coaching and Mentoring Fundamentals

• Welcome and introduction
• Pre-test
• Defining and differentiating coaching, mentoring, and counseling
• The benefits of a coaching approach to leadership
• The core coaching mindset: Belief in potential and non-directive approach
• Foundational skills: Active listening and building rapport

DAY 2

The GROW Model and Coaching Structure

• Deep dive into the Goal setting phase: Establishing clarity and commitment
• Exploring the Reality phase: Diagnosis and self-assessment techniques
• The power of inquiry: Formulating powerful, insightful questions
• Practicing the initial stages of a structured coaching conversation

DAY 3

Generating Options and Establishing Will

• Brainstorming the Options phase: Facilitating creative problem-solving
• Moving to Will/Way Forward: Creating an accountability and action plan
• Coaching for performance: Addressing specific skill gaps
• Coaching for development: Focusing on long-term career growth

DAY 4

Mentoring and Feedback Mastery

• Structuring formal and informal mentoring relationships
• The mentor's role: Sharing wisdom, network, and institutional knowledge
• Mastering the art of effective, constructive feedback delivery
• The behavioral feedback model: Situation-Behavior-Impact-Next Steps

DAY 5

Building a Coaching Culture

• Integrating coaching into performance management and daily huddles
• Overcoming barriers and resistance to coaching
• Developing a personal coaching and mentoring action plan
• Post-test
• Certificate ceremony