Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Change Managers and Change Agents
• Project and Program Managers
• Department Heads and Operational Managers
• HR and Organizational Development professionals

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants will be able to:

• Apply the leading change management methodologies (e.g., Kotter’s 8 Steps, ADKAR) to a real-world scenario.
• Conduct a comprehensive change readiness assessment and impact analysis.
• Develop a targeted and effective stakeholder engagement and communication plan.
• Proactively identify, categorize, and manage resistance to change.
• Define and track key change success metrics and transition milestones.
• Embed the change into the organizational culture and operating processes for long-term sustainability.

DAY 1

Understanding and Defining Change

• Welcome and introduction
• Pre-test
• The urgency for change: Business drivers and context
• Differentiating between transitional and transformational change
• Introduction to foundational change models (Kotter, Lewin)
• The human side of change: Psychological responses and the transition curve

DAY 2

Change Readiness and Impact Assessment

• Conducting a formal change readiness assessment checklist
• Analyzing the scope and impact of change on various employee groups
• Developing the "Case for Change" and communicating the compelling 'Why'
• Introduction to the ADKAR model (Awareness, Desire, Knowledge, Ability, Reinforcement)

DAY 3

Stakeholder Engagement and Communication Planning

• Mapping and segmenting key stakeholders by influence and interest
• Developing tailored communication channels and messages for different groups
• Building a coalition of sponsors and guiding change leaders
• The role of continuous, honest, and transparent communication

DAY 4

Managing Resistance and Transition

• Identifying the root causes of resistance (fear, lack of control, uncertainty)
• Practical strategies for addressing and overcoming resistance at all levels
• Training and skill development: Ensuring employees have the Knowledge and Ability
• Managing the organizational transition period and minimizing disruption

DAY 5

Sustaining and Reinforcing Change

• Defining success metrics and measuring the ROI of change
• Implementing reinforcement mechanisms (Reinforcement in ADKAR)
• Integrating the change into HR systems, policies, and rewards
• Post-test
• Certificate ceremony