Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Human Resources Managers and Officers
• Line Managers and Supervisors
• Learning and Development Professionals
• Team Leaders and Project Managers
• Organizational Development Practitioners
• Anyone responsible for evaluating and improving employee performance

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Understand the principles and importance of performance management
• Set clear performance standards and measurable objectives
• Conduct effective performance appraisals and feedback discussions
• Identify training and development needs based on performance results
• Link individual performance with organizational goals
• Implement strategies for performance improvement and employee engagement

DAY 1

Introduction to Performance Management

• Welcome and Introduction
• Pre-Test
• Defining Performance Management and Its Strategic Role
• The Performance Management Cycle
• Key Components: Planning, Monitoring, Reviewing, and Developing
• Benefits of an Effective Performance Management System
• Common Challenges in Managing Performance

DAY 2

Goal Setting and Performance Planning

• Establishing SMART Goals and KPIs
• Aligning Individual Goals with Organizational Objectives
• Developing Clear Performance Expectations
• The Role of Managers and Employees in Goal Setting
• Creating Performance Agreements
• Case Study

DAY 3

Performance Appraisal Systems and Methods

• Types of Appraisal Systems – Traditional vs. Modern
• 360-Degree Feedback and Multi-Rater Assessments
• Competency-Based and Behavioral Appraisal Models
• Using Rating Scales and Performance Indicators
• Avoiding Bias and Ensuring Objectivity in Evaluation
• Documentation and Recordkeeping of Performance Data

DAY 4

Feedback, Coaching, and Development

• Conducting Effective Performance Review Meetings
• Delivering Constructive and Motivational Feedback
• Coaching Techniques for Performance Improvement
• Handling Difficult Appraisal Discussions
• Identifying Strengths and Development Opportunities
• Linking Appraisal Outcomes to Learning and Career Development
• Employee Recognition and Reward Programs

DAY 5

Performance Improvement and Course Wrap-up

• Managing Underperformance and Creating Action Plans
• Continuous Performance Monitoring and Feedback Culture
• Integrating Technology in Performance Management Systems
• Measuring the Effectiveness of Performance Management
• Post-Test
• Certificate Ceremony