Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Department Managers and Supervisors
• Project and Operations Managers
• Team Leaders and Coordinators
• Entrepreneurs and Business Owners
• Anyone responsible for managing people without formal HR training

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Understand the key functions and principles of human resource management
• Apply HR best practices in recruitment, performance, and employee relations
• Manage employee performance, motivation, and engagement
• Handle basic disciplinary and grievance procedures effectively
• Foster collaboration, productivity, and compliance within their teams
• Partner effectively with HR to achieve organizational goals

DAY 1

Introduction to Human Resource Management for Non-HR Professionals

• Welcome and Introduction
• Pre-Test
• The Role of Managers in HR Functions
• Overview of HR’s Strategic Contribution to Business Success
• Core HR Functions: Recruitment, Performance, and Development
• Responsibilities of Line Managers in People Management
• Understanding Employment Law and Workplace Ethics

DAY 2

Recruitment, Selection, and Onboarding

• Understanding the Hiring Process and Manager’s Role
• Developing Job Descriptions and Competency Requirements
• Interviewing Skills for Line Managers
• Selecting and Evaluating the Right Candidate
• Effective Onboarding and Integration of New Employees
• Building a Strong Employer Brand Through Hiring Practices
• Case Exercise: Conducting a Structured Interview

DAY 3

Performance Management and Employee Development

• Setting SMART Objectives and KPIs
• Conducting Effective Performance Appraisals
• Providing Constructive Feedback and Coaching Techniques
• Identifying Training and Development Needs
• Managing Underperformance and Difficult Conversations
• Recognizing and Rewarding Good Performance
• Linking Performance to Organizational Goals

DAY 4

Employee Relations and Engagement

• Building Trust and Open Communication in Teams
• Motivation Theories and Practical Application
• Handling Conflict, Complaints, and Grievances
• Disciplinary Procedures and Documentation Requirements
• Managing Absenteeism and Workplace Conduct Issues
• Employee Engagement and Retention Strategies
• Promoting Diversity, Equity, and Inclusion in the Workplace

DAY 5

Strategic People Management and Course Wrap-up

• Aligning HR Practices with Business Strategy
• Manager-HR Collaboration for Organizational Success
• Managing Change and Employee Transitions
• Developing a Positive Work Culture and Team Cohesion
• Post-Test
• Certificate Ceremony