Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Strategy and Planning Directors
• Business Unit Managers
• Performance and Process Improvement Specialists
• Analysts responsible for dashboard design

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Distinguish the four levels of measurement: output, process, input, and project.
• Utilize a structured methodology to define KPIs that are linked directly to strategic objectives.
• Develop effective KPI visualization and dashboard design principles.
• Implement a KPI governance framework to ensure data integrity and ownership.
• Set challenging, meaningful KPI targets and benchmarks.
• Establish a system for reviewing and retiring outdated KPIs.

DAY 1

The Strategic Foundation of KPIs

• Welcome and introduction
• Pre-test
• KPIs vs. Metrics: Focusing on the "Key"
• The Balanced Scorecard and other strategic measurement frameworks
• The KPI lifecycle: Design, deploy, monitor, and refine
• Common pitfalls in KPI selection and measurement

DAY 2

KPI Design Methodology

• Applying the SMART criteria to all KPI definitions
• Deep dive into defining the correct data source, frequency, and calculation
• Developing composite and index-based KPIs
• The power of leading (predictive) indicators

DAY 3

Target Setting and Benchmarking

• Techniques for setting challenging yet realistic KPI targets
• Internal and external benchmarking for comparative analysis
• Statistical process control (SPC) applied to KPI monitoring
• Analyzing KPI performance variance to drive root cause analysis

DAY 4

Implementation and Reporting

• Designing effective, action-oriented KPI dashboards
• Principles of data visualization for executive communication
• Developing a KPI communication and rollout plan
• Establishing data ownership and governance structures

DAY 5

Sustaining and Strategic Review

• Integrating KPIs into the annual and quarterly planning cycle
• The process for regularly reviewing, refining, and retiring KPIs
• Developing a personalized KPI implementation roadmap
• Post-test
• Certificate ceremony