Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Managers and Supervisors in dynamic or operational roles
• Project Managers dealing with frequent unexpected changes
• Leaders operating in high-pressure, crisis-prone environments
• Anyone requiring flexible, adaptive leadership skills

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Apply a structured diagnostic model (e.g., Cynefin) to categorize complex situations accurately.
• Determine the most appropriate leadership style (e.g., directive, supportive, delegating) for any given situation.
• Master the decision-making process for urgent, ambiguous, and consensus-driven situations.
• Develop a flexible communication strategy that adapts to the urgency and complexity of the situation.
• Utilize techniques to quickly mobilize and align resources in a crisis or time-sensitive scenario.
• Foster a team culture that is resilient and adaptive to constant change.

DAY 1

Situational Assessment and Diagnostic

• Welcome and introduction
• Pre-test
• The need for situational leadership: One size does not fit all
• Introduction to diagnostic frameworks (e.g., Cynefin, Hersey-Blanchard)
• Rapid problem definition: Differentiating symptoms from root causes
• The leader as a perpetual sense-maker

DAY 2

Situational Leadership and Style Flexibility

• Deep dive into the Hersey-Blanchard Situational Leadership model
• Mastering the four primary styles: Directing, Coaching, Supporting, Delegating
• Assessing the readiness and development level of team members
• Practice scenarios: Adapting style to various employee situations

DAY 3

Decision Making Under Pressure

• Frameworks for decision-making in urgent vs. complex scenarios
• Managing cognitive biases that impair rapid decision-making
• Techniques for building a high-quality decision-making team
• The importance of "stopping the line" when critical information is missing

DAY 4

Communication and Mobilization

• Developing a situational communication plan (Crisis, Change, Routine)
• Communicating with clarity and confidence during ambiguity
• Techniques for rapidly mobilizing and aligning resources
• Managing stakeholder expectations and anxiety during uncertainty

DAY 5

Review, Resilience, and Action

• Case study simulation: Diagnosing and managing a multi-faceted business crisis
• Building personal and team resilience for continuous situational demands
• Developing an action plan for applying situational leadership
• Post-test
• Certificate ceremony